Refund and Returns Policy

1. General Overview

At diginets, we are committed to providing high‑quality products and a satisfactory shopping experience. This Refund and Returns Policy explains the conditions under which you may return items and receive a refund.

2. Eligibility for Returns

2.1 Return Window

Requests for returns must be submitted within 30 calendar days from the date you receive the product.

2.2 Condition of Returned Items

• Items must be unused, in their original packaging, and in the same condition as when delivered.
• All accessories, manuals, and any complimentary items that were included must be returned.
• Products that show signs of wear, damage, or alteration are not eligible for a refund.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns without an RA number will not be processed.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

• Full purchase price of the returned item, excluding original shipping fees.
• Any promotional discounts applied at the time of purchase will be reflected in the refund amount.

5. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Digital downloads, software licenses, and subscription services.
• Personalized or custom‑made products.
• Gift cards and vouchers.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange a replacement or a full refund, including any applicable shipping costs.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions and include the RA number on the return package.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: 1234 Commerce Blvd, Suite 100, Austin, TX 78701, USA